NICE has published NICE Guideline (NG) 86 on People’s experience in adult social care services: improving the experience of care and support for people using adult social care services.

Between 2015 and 2016, there were over 800,000 people receiving long‑term care and support in adult social care. The quality of this care can vary by location, and in the annual personal social services adult social care survey only a third of respondents said they had as much control as they wanted over their daily life.

This guideline explores the care and support of adults receiving social care in their own homes, in residential care, and in community settings, aiming to help people understand what they can expect from their care and improve their experience by supporting their decision-making. Areas covered by the advice offered by NG86 include:

  • providing information
  • assessing care and support needs and care planning
  • providing care and support
  • staff skills and experience
  • involving people who use services in service design and improvement.